Frequently Asked Questions

Who do I contact if I have a problem or I need more information?
Is Whitmore's a Financial Services Authority (FSA) approved company?
How do I enquire about a vehicle(s) online?
Why do many of your new car prices include a Finance Deposit Allowance (FDA)?
Do you take part-exchanges?
Do you accept GM Card Points?
Who is the finance provider that Whitmore's use?
Who is eligible for finance through Whitmore's?
How long can I take a finance agreement over?
Will you do a credit check on me?
How do I apply for finance?
What is a Personal Contract Purchase (PCP) Finance Plan?
If I'm not financing the vehicle through Whitmore's, what are the payment methods available?
Can I choose additional extras on the car I want?
How is my vehicle taxed?
How do I take possession of my car?
Can I collect the vehicle from the dealer of my choice?
Can I view your vehicles?
Are you open at the weekend?
Do Whitmore's comply with the Home Shopping: Distance Selling Regulations and what is my right to cancel?
Is the vehicle mileage reading accurate?
What is the Assurance Upgrade?

If you have a question that has not been answered here, please email your question by clicking here.

Who do I contact if I have a problem or I need more information?
If you have a question before buying your vehicle, call the << Information to go here

Is Whitmore's a Financial Services Authority (FSA) approved company?
Yes. Please click here to view our Initial Disclosure Document. Introduced on 14th January 2005, the new FSA rules will change the way customers buy cars and vans in the future. Among the many advantages of the new regime will be clearer information for consumers about general insurance policies. Consumers will be able to compare insurance policies more easily, with clear information on any significant and unusual exclusions, understand the nature and cost of the policy they are buying and have access to the Financial Ombudsman if they have a complaint and to the Financial Services Compensation Scheme if firms go out of business. Please contact us for more information or visit www.fsa.gov.uk.

How do I enquire about a vehicle(s) online?
To enquire about a vehicle, click on your preferred model to display our stock. Browse through our wide selection of over 1000 vehicles and add any vehicles you would like more information about by clicking Enquire about this vehicle. Then complete our Enquiry Form and click Send Enquiry.

Why do many of your new car prices include a Finance Deposit Allowance (FDA)?
At Whitmore's, we're constantly looking at new ways to ensure our customers always pay the lowest possible price. Sometimes, in addition to our normal discounts off the MRRP, we will also include the FDA saving in the advertised price. The FDA saving is the amount that the Manufacturer will pay towards your finance deposit when you choose to finance on certain Finance plans.

If you didn't want to finance your purchase, but would still like to take advantage of the savings available, we would suggest that you only finance the minimum amount over the minimum term (usually £1500 over 12 months) and pay cash for the rest. By following our suggestion you will be able to significantly reduce the total amount you pay for your new vehicle. Please call us on Edenbridge 0845 390 3906, Chislehurst 0845 390 3908 or Sevenoaks 0845 390 3907 for more details. Please note that the FDA amount shown cannot normally be used in conjunction with 0% finance offers and the FDA amount varies according to make and model.

Do you take part-exchanges?
Yes. If you are considering part exchanging your current vehicle we are able to provide you with a quote. For an accurate quote please contact one of our Internet Sales Consultants on Edenbridge 0845 390 3906, Chislehurst 0845 390 3908 or Sevenoaks 0845 390 3907. If you are Part exchanging your vehicle, due to the new government legislation you must bring us the original V5 registration document and a current MOT certificate (if your vehicle is over 3 years old) together with any service history, book pack, radio code and spare key.

It is the customers responsibility to advise Whitmore's, before a valuation is given, if a part exchange vehicle has been imported.

Do you accept GM Card Points?
Yes, we can accept GM Card points against the purchase price of a new Vauxhall, Saab or Chevrolet, though some exclusions may apply. Please call a member of the team on the Whitmore's Internet Sales line on Edenbridge 0845 390 3906, Chislehurst 0845 390 3908 or Sevenoaks 0845 390 3907 for more information.

Who is the finance provider that Whitmore's use?
Whitmore's deal with several finance companies, including but not limited to the following:  
GMAC (General Motors Acceptance Corporation), GE Capital, Capital Bank and Black Horse

Who is eligible for finance through Whitmore's?
We provide finance for people over 18. Finance at rates published on this web site are available subject to status.

How long can I take a finance agreement over?
The minimum loan period is 12 months and the maximum term we can provide is 5 years.

Will you do a credit check on me?
Yes. As with all other types of finance, in order to qualify our finance providers will have to carry out credit checks with credit reference agencies.

How do I apply for finance?
You can either apply online, in person at your local Whitmore's dealership or by calling Whitmore's Internet Sales line on Edenbridge 0845 390 3906, Chislehurst 0845 390 3908 or Sevenoaks 0845 390 3907.

What is a Personal Contract Purchase (PCP) Finance Plan?
A PCP allows you to finance a car but at lower monthly repayments than traditional Hire Purchase or Personal Loan. With traditional methods of purchasing a car your payments are based on having to repay the entire cost of the car equally over the period of the agreement. However with PCP you are able to defer a proportion of the cost of the car as a Final Payment which is payable at the end of the agreement. A Guaranteed Future Value (GFV) is set based on the car's estimated value at the end of the agreement, which will be equal to the Final Payment.

If I'm not financing the vehicle through Whitmore's, what are the payment methods available?
We accept payment on the day of collection / delivery in the form of Building Society cheque, Bankers draft or debit transfer. If a vehicle is being delivered we will require this at least one working day before delivery. The maximum cash sum that we can accept with prior notification is £3000. The maximum we can accept on Credit Card is £500 (except GM Card). Any amount above this will incur a surcharge of between 1.5% and 3.5%. Private cheques can be accepted but delivery will be delayed until funds have been transferred to us (normally 10 working days). Please make all cheques payable to Whitmore's.

Can I choose additional extras on the car I want?
All of our cars can be tailored to your exact requirements. If you are ordering a vehicle that we'll be sourcing from the factory, we can order the vehicle in whatever colour you want and with all the available extras you need. Pre-owned and all other new cars can be fitted with all the available dealer fit options at discounted prices. Our consultants will be happy to discuss any questions relating to this on Edenbridge 0845 390 3906, Chislehurst 0845 390 3908 or Sevenoaks 0845 390 3907.

How is my vehicle taxed?
All we require is to see an original certificate of insurance or cover note with your new registration number on it to tax your car. We also need to see an insurance certificate/cover note before a vehicle can be released as per the 'Duty of Care' legislation. We can provide you with a competitively priced insurance quote today. Our consultants will be happy to discuss any questions relating to this on Edenbridge 0845 390 3906, Chislehurst 0845 390 3908 or Sevenoaks 0845 390 3907.

How do I take possession of my car?
You can either collect your new vehicle from your nearest Whitmore's dealer or we'll deliver your vehicle to your home or work address at a convenient time (the cost of this service would be agreed beforehand).

Can I collect the vehicle from the dealer of my choice?
No, only the Whitmore's dealer of your choice by prior arrangement only. As we have negotiated preferential discounts with manufacturers that your local dealer may not be able to offer, the prices we can offer vehicles at are often exclusive to us. We can arrange delivery though at a date and time of your preference (subject to the usual terms and conditions).

Can I view your vehicles?
All vehicles can be viewed and test driven. To make an appointment call the Whitmore's Internet Sales line on Edenbridge 0845 390 3906, Chislehurst 0845 390 3908 or Sevenoaks 0845 390 3907.

Are you open at the weekend?
Yes. Please click here for our opening hours. (Please call us for Public Holiday opening hours on Edenbridge 0845 390 3906, Chislehurst 0845 390 3908 or Sevenoaks 0845 390 3907)

Do Whitmore's comply with the Home Shopping: Distance Selling Regulations and what is my right to cancel?
Yes. At Whitmore's we believe it is important for all our customers to have all the information on our vehicles and services before, during and after sale, whether bought over the internet or over the phone.

The key features of our compliance to this regulation are that we will supply clear information, including details of the goods/services offered, delivery arrangements, payment details, our details as a supplier, prior information on your right to cancel before you buy and confirmation via email or letter when an order has been made. You, as a consumer, have a cooling-off period of 7 working days from your date of order when you have not visited one of our branches.

Please call us on Edenbridge 0845 390 3906, Chislehurst 0845 390 3908 or Sevenoaks 0845 390 3907 for more details.

Is the vehicle mileage reading accurate?
To protect our customers we have vehicle mileages investigated by Vehicle Mileage Check Ltd (VMC). The mileage recorded on any vehicle may still be under investigation. The accuracy of its odometer reading therefore cannot be relied upon and should be disregarded until we can confirm the availability of the VMC report.

What is the Assurance Upgrade?
The Assurance Upgrade enhances the standard warranty package which is sold on selected used vehicles. Please ask your sales consultant for full details.